Help with your toolkit

Offer terms

Price and access

The Difficult Conversations Toolkit costs $49 USD as a one-time charge. It includes lifetime access for the individual purchaser.

Refunds

A request starts a review

Submitting a request does not issue a refund. Staff review is not a guarantee of a refund. If staff mark a request eligible, the payment owner must issue a full refund through Polsia Payments. Access remains active until the app verifies and records a matching full-refund event. Every confirmed full refund ends access to that purchase.

Under review

Request received and under review. The request has not issued a refund. Access remains active until a matching full-refund event is verified and recorded.

Eligible

Staff review marked this request eligible. This is not a refund; the payment owner must issue a full refund through Polsia Payments. No refund is confirmed yet, and access remains active.

Ineligible

Staff review marked this request ineligible. This decision does not issue a refund. Access remains active unless a matching full-refund event is verified and recorded.

Confirmed

A matching full refund is verified and recorded in the Polsia Payments event feed; access to that purchase has ended.

Privacy

What a help request records

A submitted request is saved with your buyer account, selected purchase, issue type, details, and received time. You can access your requests while signed in. Authorized Candorloom staff can retrieve them with the associated purchase in private purchase management.

The app first attempts to record a staff notification in the Polsia dashboard. If platform recording returns nothing or fails, it attempts to notify the configured company inbox. Those notification attempts do not change the saved request or its on-page receipt.